Shipping policy

Shipping Policy

At LUNÉVVO, we aim to provide you with a smooth and efficient shipping experience. Please take a moment to review our shipping policy below.

Order Processing Time

  • Orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the following business day.
  • During peak seasons or special promotions, order processing may take a little longer.

Shipping Times

  • UK Delivery — Free on every order, sent with Royal Mail. UK orders arrive within 5–10 working days.
  • International Delivery — European Union: £14.99. Rest of the world: £23.99. Delivery times vary by destination and customs processing. The countries we ship to are shown at checkout.
  • Customs — UK orders have no import duties. Orders outside the UK may be charged duties or taxes by the destination country, payable by the customer. 

Note: Delivery times may vary due to factors such as holidays, customs processing, or other unforeseen delays.

Shipping Costs

  • Shipping costs are calculated at checkout based on your order total, shipping method, and delivery location.
  • You will be able to choose your preferred shipping option during checkout, with the cost being clearly displayed before payment is processed.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email so you can track your package directly on the carrier’s website.

Customs, Duties, and Taxes

  • For international orders, customs fees, duties, and taxes may apply, depending on your country’s regulations. These charges are the responsibility of the customer.
  • LUNÉVVO is not responsible for any customs fees, taxes, or delays caused by the customs process.

Shipping Restrictions

  • Please note, we do not ship to P.O. Boxes, APO, or FPO addresses.

Missing or Lost Packages

  • If your tracking information shows that your package has been delivered, but you have not received it, please contact the carrier directly to resolve the issue.
  • If your package is lost in transit, please reach out to our customer support team at contact@lunevvo.com. We will do our best to assist in resolving the issue.

Damaged Items

  • If your order arrives damaged or defective, please contact us within 7 days of receiving your order. We will assist you with a replacement or a refund.

Return Policy

For information on returns, please refer to our Return/Refund Policy.